Privacy Policy
EM Cart – Privacy Policy, Terms & Conditions, Refund & Delivery Policy
Welcome to EM Cart (https://emcart.shop).
By accessing or using our website, you agree to the following terms and policies.
1. Privacy Policy
1.1 Information We Collect
We may collect the following information:
Personal Information:
• Full Name
• Email Address
• Phone Number
• Shipping Address
• Payment Information (processed securely by third-party providers)
Non-Personal Information:
• IP address
• Browser type
• Device type
• Pages visited
• Usage data
1.2 How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Improve our services
• Prevent fraud
• Send promotional offers (if opted-in)
1.3 Data Protection
We implement reasonable security measures to protect your data. However, no online platform guarantees 100% security.
1.4 Data Sharing
We do not sell your personal information.
We may share data with:
• Delivery partners
• Payment gateways
• Legal authorities (if required by law)
1.5 Cookies
We use cookies to enhance user experience and analyze website performance. You may disable cookies in your browser settings.
2. Terms & Conditions
2.1 Account Responsibility
Users are responsible for maintaining the confidentiality of their account credentials.
2.2 Accuracy of Information
Users must provide accurate and complete information during registration and checkout.
2.3 Product Information
We strive to display accurate product descriptions and pricing. However, errors may occur. We reserve the right to correct any errors without prior notice.
2.4 Order Acceptance
We reserve the right to cancel or refuse any order due to:
• Incorrect pricing
• Stock unavailability
• Suspicious activity
3. Payment Policy
• Payments must be completed before order processing unless Cash on Delivery (COD) is selected.
• We use secure third-party payment gateways.
• EM Cart does not store full card details.
4. Delivery Policy
• Delivery timelines depend on your location.
• Estimated delivery time: 2–7 business days.
• Delays may occur due to weather, logistics, or unforeseen circumstances.
• Delivery charges may vary depending on location.
5. Refund & Return Policy
5.1 Return Conditions
Products may be eligible for return if:
• The item is damaged
• Wrong product delivered
• Product is defective
Return requests must be made within 3 days of delivery.
5.2 Non-Returnable Items
• Used products
• Damaged due to customer misuse
• Clearance items (if specified)
5.3 Refund Processing
Approved refunds will be processed within 7–10 business days.
6. User Conduct
Users agree not to:
• Use the website for unlawful activities
• Attempt hacking or data manipulation
• Provide false information
Violation may result in account suspension.
7. Intellectual Property
All website content including logos, text, graphics, and images are the property of EM Cart and may not be copied without permission.
8. Limitation of Liability
EM Cart shall not be liable for:
• Indirect or incidental damages
• Delays beyond our control
• Third-party service interruptions
9. Third-Party Links
We are not responsible for content or policies of external websites linked from our platform.
10. Children's Policy
Our services are not intended for individuals under 13 years of age.
11. Governing Law
These policies are governed by the laws of Bangladesh.
12. Changes to Policy
We reserve the right to update these policies at any time. Updates will be posted on this page.
13. Contact Information
Website: https://emcart.shop
Support: Available via official support channels listed on the website.
By using EM Cart, you acknowledge that you have read and agreed to all terms and policies stated above.